What is your cancellation, return and exchange policy?

Cancellation of Orders

All orders which have been processed and delivered cannot be cancelled or altered. You may however arrange for an exchange after you have received your orders. Please refer to our Returns and Exchanges policy.

Return and Exchange Policy

We regret that Returns and Refunds cannot be accommodated. However, we will gladly accept any request to exchange that is made within 7 days from the date of receiving your items, which is subject to confirmation with us either by email or telephone. The following guidelines apply:

• Exchanges cannot be accepted on worn, soiled, stained or washed merchandise.
• The item must be returned in its original packaging, unused, not damaged and in re-saleable condition together with any associated accessories and documentation. Please note that no right of cancellation exists where the item you wish to return is audio, video or computer software products that have been removed from the sealed package in which they were delivered.
• Discounted / special priced items are final sales and will not be eligible for exchanges
• All exchange items will have to be sent to us at Customer’s own cost and risk. Customers will have to bear the delivery charges incurred when returning the goods.
• We recommend items for exchange are sent to us via recorded delivery service to provide you with proof of posting. We cannot be held responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that the items do not get damaged in transit and please insure them if possible. We reserve the right not to accept the return.
• Delivery fee for the replacement items is to be borne by the customers.
• For replacement items of lower value, the excess amount will be credited into customers’ accounts with us as shopping points (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference before we deliver the goods.

Damaged Items

Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at I_Care@OneBabyWorld.com within 3 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you.